07-29-2013 Day 107

Called Bill @ 8 am left VM, Called Matt and left a voice mail.  He called me and left a voice mail, and I called him right back. We were finally able to talk!.  He expressed how upset he was with Bill , and that this should have never gone this far.  He is pulling Bill from this "Service" issue, and putting Antwan (a different project manager) on it.  I texted pictures of the product Bill left on site.  I received a call from Antwan and went over my expectations: 1) a single lite coat of the cleaner, spray it off and allow it to dry for 24 hours.  If we think it needs more he will need to come back and do another coat. 2) When the pavers look good, they can then replace the bad ones and re-apply the sand 3) If touch ups are needed spray again 4) fix the steps that are not glued down and are moving, and the fire pit pavers that were not locked down.

 

 

07-26-2013 Day 106

Left 2 Voicemails for Bill and Matt Asking for a status, No call back I expresses my concerns of how now I am being ignored by both my contacts at Builders Unlimited

07-25-2013 Day 105

Left 2 Voicemails for Bill and Matt Asking for a status, No call back.

07-24-2013 Day 104

Left 2 Voicemails for Bill Asking for a status, and 1 for Matt, No call back

07-23-2013 Day 103

Left 2 Voicemails for Bill Asking for a status, No call back

07-22-2013 Day 102

Bill was supposed to show up today to spray down the patio, so I again stayed home from work to supervise the activities.  He was a no call no show.  Left 2 voice mails, received no response.

07-18-2013 Day 100

Talked with Bill and he has the product, we scheduled the Following Monday to do the whole patio.

07-16-2013 Day 98

Called Bill back asking for a status, and was told that the product was being delivered from Oberfields' Delaware Location

07-15-2013 Day 97

Called Bill Asking for a plan / schedule, he said that he needed to get the product from Oberfields.

07-11-2013 Day 95

Bill came onsite to spot test the new chemicals.  One large area Bill sprayed 3 times and let it sit.  I had Bill test one paver by spraying it one time and letting sit for 5 minutes, then washing it off.  This area looked the best.  Bill was only here in the morning for a hour or so.  I told him I would update him with the results by the end of the day.  I did this and sent him txt pictures showing the difference between the two methods of spraying.  He told me that he would get more chemical ASAP to finish up the job.



View from second story window where you can see the bright tan treated areas.

Up-close of the spot treated area

07-10-2013 Day 94

I had to call Matt and ask him to have Bill call me.  I again expressed frustration as to  how I have to call the owner to get a call back from the project manager.  By the end of the day Bill called and he agreed to come out the next

07-09-2013 Day 93

I texted Bill asking him when he was coming out to spot test the chemical that Lou from Oberfields advised him to use on the patio.  No response