07-29-2013 Day 107

Called Bill @ 8 am left VM, Called Matt and left a voice mail.  He called me and left a voice mail, and I called him right back. We were finally able to talk!.  He expressed how upset he was with Bill , and that this should have never gone this far.  He is pulling Bill from this "Service" issue, and putting Antwan (a different project manager) on it.  I texted pictures of the product Bill left on site.  I received a call from Antwan and went over my expectations: 1) a single lite coat of the cleaner, spray it off and allow it to dry for 24 hours.  If we think it needs more he will need to come back and do another coat. 2) When the pavers look good, they can then replace the bad ones and re-apply the sand 3) If touch ups are needed spray again 4) fix the steps that are not glued down and are moving, and the fire pit pavers that were not locked down.